1 INTRODUCTION

1.1 VERCO takes the privacy of your information very seriously. This policy explains how and for what purposes we use the information collected about you via www.verco.co.uk (referred to below as the "Site") when you purchase VERCO products and services or when you call our sales or support services. Please read this privacy policy carefully to learn about our information practices. By using the Site and any services we offer via the Site, you are agreeing to be bound by this policy in respect of the information collected about you via this Site.

1.2 If you have any queries about the policy, please get in touch with us using the contact details set out at www.verco.co.uk and we will do our best to answer your questions.

2 PERSONAL INFORMATION COLLECTED

• 2.1 We may collect the following personal information from you when you access the Site or when you contact us by telephone or email:
  • 2.1.1 name, a user name, gender, date of birth;
  • 2.1.2 e-mail address, postal address, telephone number, contact preferences;
  • 2.1.3 information regarding your occupation and which VERCO products you are interested in; and
  • 2.1.4 credit card number and expiry date.
• 2.2 Although it is not compulsory to give us this information, if you do not, then we may not be able to provide you with the full range of services the Site has to offer.
• 2.3 The Site allows you to create a 'VERCO ID' allowing you to save your personal details thereby giving you more convenient access to our web services. You can create a 'VERCO ID' by providing your name, telephone number, postal address and email address. The system will save your details and provide you with a 'VERCO ID' and password for security. Next time you log into the Site you may sign in using your 'VERCO ID' and the system looks up the information it needs to assist you.
  

3 USE OF THIS INFORMATION

• 3.1 We will use this information in order to:
  • 3.1.1 administer your accounts with us;
  • 3.1.2 process orders or applications submitted by you;
  • 3.1.3 send you information about our products, services and special offers;
  • 3.1.4 verify your identity;
  • 3.1.5 carry out marketing analysis and make general improvements to our Site;
  • 3.1.6 to obtain your views or comments on the services we provide; and
  • 3.1.7 to provide customer services.
• 3.2 Collection of your personal information allows us to gain a better understanding of our customers and the VERCO products which may be of interest to you.

4 SHARING THIS INFORMATION

• 4.1 In order to provide a high quality service it may be necessary for VERCO to make certain personal information about you available to companies with which VERCO has a strategic relationship to enable VERCO to provide you with its products and services. VERCO may pass your personal information to third parties to assist us in fulfilling your orders delivering products to you, providing credit facilities and providing customer services and marketing.
• 4.2 In order for services to be provided to you, we provide some necessary details about you to certain companies. We tell you about this at the point we collect that information on the Site or by any other means. Please note that certain services may be unavailable if you do not wish to disclose the personal information you are asked for.
• 4.3 We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected.
• 4.4 In addition we may pass your information onto one of our carefully selected business partners or to other carefully selected third parties to enable them to send you information which may be of interest to you but only if you have given us permission to do so. You can tell us to stop this at any time by sending an e-mail to webmaster@verco.co.uk.
  

5 INFORMATION AUTOMATICALLY COLLECTED FROM YOUR COMPUTER

• 5.1 When you visit the Site our web server automatically records your IP address. This IP address is not linked to any of your personal information. We use IP addresses to help us administer the Site and to collect demographic information for aggregation purposes.
• 5.2 We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which you use to provide you with a more effective service.
  

6 COOKIES

• 6.1 When you visit the Site we may store some information (commonly known as a "cookie") on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords and credit card numbers are not stored in cookies. A cookie helps you get the best out of the Site and helps us to provide you with a more customised service. We use cookies for the following purposes:
  • 6.1.1 so that you do not have to re-enter your details each time you visit the Site; and
  • 6.1.2 to track how our site is used and to improve and update our content.
    
• 6.2 You can block or erase cookies from your computer if you want to (your browser's help screen or manual should tell you how to do this), but certain parts of the Site are reliant on the use of cookies to operate correctly and may not nor work correctly if you set your browser not to accept cookies.

7 INFORMATION ABOUT OTHER PRODUCTS AND SERVICES

• 7.1 From time to time we may send you information about our products and services which we think may be of interest to you.
• 7.2 You can tell us to stop this at any time by sending an e-mail to webmaster@verco.co.uk or update your personal information and preferences at: www.verco.co.uk.
• 7.3 Also, as mentioned above, we may pass your information onto one of our business partners or to other selected third parties to enable them to send you information which may be of interest to you but only if you have given us permission to do so. You can tell us to stop this at any time by sending an e-mail to webmaster@verco.co.uk.
  

8 CHANGES TO YOUR DETAILS

• 8.1 We aim to keep our information about you as accurate, complete and up to date as possible for the purposes for which it is used. If you would like to review or change the details you have supplied us with, please contact us at webmaster@verco.co.uk or by checking your information at www.verco.co.uk.
  

9 SECURITY

• 9.1 We have implemented technology and policies to safeguard your privacy from unauthorised access and improper use. We use secure server software (SSL) to encrypt any financial information you need to input before it is sent to us. VERCO excludes any liability, to the fullest extent permitted by law, for any failure of the SSL and any costs, losses or damages you may suffer resulting from such failure.
  

10 LINKING TO THIRD PARTY WEBSITES

• 10.1 We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
• 10.2 In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
  

11 TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE

• 11.1 As part of the services offered to you through the Site, the information you provide to us may be transferred to countries outside of the European Union ("EU"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU. We also share information between our group companies, which are located in countries worldwide. These countries may not have similar data protection laws to the UK. By accepting the terms of this Privacy Policy, you consent to your information being transferred outside the EU.

12 CONTACT US

• 12.1 If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an email to us at webmaster@verco.co.uk or write to us at Verco Office Furniture Limited, Chapel Lane, Sands, High Wycombe, Buckinghamshire, HP12 4BG, England.